Insurance and financial protection
- Galloway has Tour Operators Liability Insurance and Public Liability Insurance for £10,000,000.
- Galloway complies with the Package Travel regulations.
- Galloway is bonded through Bonded Coach Holiday Scheme Licence 207 and Air Tour Operators’ Licence 6268.
For more information please see our insurance summary here.
Learning Outside the Classroom
The Outdoor Education Advisers’ Panel (OEAP) endorses the Quality Badge and requests Local Authorities to recommend the use of badged providers and requires the minimum of additional paperwork where Quality Badge accreditation is in place. This means you can book your trip with confidence, meet your due diligence and reduce the amount of external provider paperwork necessary.
We are a member of ABTA, membership number Y6482/P7219. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can Also access the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Bonded Coach Holidays
Galloway are Members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. This is a Government approved consumer protection scheme. This ensures that in relation to the Coach Package Holidays described in this website that the client's monies are protected by a bond in the unlikely event of the Members insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org/ or telephone 0207 240 3131 to confirm membership.
Galloway are package tour operator Members of the Bonded Coach Holidays Group (BCHG) of the Confederation of Passenger Transport UK. BCHG provides you with a financial guarantee ensuring that your holiday money is fully protected.
Air Travel Organisers' Licence
ATOL Number: 6268
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or go to: www.atol.org.uk/ATOLCertificate.
School Travel Forum
Galloway School Tours is an Assured Member of the School Travel Forum (STF) and, in booking with us, you can be secure in the knowledge that we:
- Understand and facilitate the needs of educational travel
- Have effective Safety Management Systems in place, specifically focused on travelling with young students.
- Offer fair terms and conditions and the best financial security.
To ensure our health and safety standards are maintained, our systems and procedures are fully audited annually by independent experts.
STF membership is the benchmark for good school tour providers; consequently it is an Awarding Body for the prestigious Learning Outside the Classroom Quality Badge
Galloway is accredited by CoachMarque and the Guild of British Coach Operators. We have undergone an independent external audit that has verified our high standards and excellence in the following areas:
- Company organisation and operations
- Literature and documentation
- Customer service
- Driver presentation
- Fitness and suitability
- Vehicle presentation
- Operations and maintenance
- Health and safety
- Risk assessment
- Emergency support